Monday, November 18, 2019
Google wont confirm if AI assistant will identify itself as a robot
Google won't confirm if AI assistant will identify itself as a robot Google won't confirm if AI assistant will identify itself as a robot Yesterday, Ladders reported on Googleâs new human-sounding AI chatbot â" which makes phone calls and carries a conversation with people â" and the possible ethical questions the service raises.Even though Google said the experience is meant to make the experience comfortable, the ethical question being raised is: For whom is the comfort intended? Does it feel comfortable for customer service representatives to not know if they are communicating with a machine? Or, is that too intimate and invasive?This ethical tension could be partly resolved if Duplex was required to announce that a computer is on the phone calls, but Google has been vague and will not confirm if Duplex will be made to self-disclose up front.âWe understand and value the discussion around Google Duplex - as weâve said from the beginning, transparency in the technology is important. We are designing this feature with disclosure built-in, and weâll make sure the system is appropriately identified. What we s howed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product,â a spokesman said in a statement to Ladders.The new statement came a day after Fast Company asked Google whether or not Duplex would definitely identify itself as a bot, and got an interesting reply to the simple âyes or noâ question â" a repeat of a line from a blog post: âWeâll be experimenting with the right approach over the coming months.â
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